A1 Nursing & Homecare Agency
Nursing Yorkshire UK | A1 Nursing & Homecare

A1 Home Care Team
covers a wide range of
services for people who
require care within their
home - we can help you.

Our Home Care Services

We can help you! As a specialist nursing and care provider, we offer all types of care packages - perhaps for 24 hours a day over 7 days a week or perhaps for just for 1 hour a week depending on your personal requirements. Our duties could extend from personal hygiene needs and dressing assistance, social or general household tasks, or even full nursing care.

We have sound principles for the way we run our service. Central to these is our belief that the rights of the service user are paramount. We plan the care you will receive with you or your representative to make sure that it promotes your independence and meets all your requirements.

Who Do We Provide Care For?

We provide care and support for people like you, who need some assistance to look after themselves, at times convenient to them and in ways they find most agreeable. Whether you require just a couple of hours support or a full twenty four hour service, we can arrange a package to suit your needs.

Some of the services we can provide:

Respite care
Sitting/company service
Personal Care - i.e. showering, bathing, etc
Getting up or going to bed service
Night support - one off check, sleep-in or wake and watch service
Social activities
Shopping and domestic help
Community support
Escort services

If you can't see the service you would like, just contact us and we can let you know if we are able to help you - the answer is probably 'yes'!

Our clients vary from the frail elderly to the younger, physically disabled client, children or clients with mental health problems or learning disabilities, who have chosen to live in their own homes, rather move into nursing or residential accommodation. In this way they are therefore able to remain in control of their lives with the security of anything up to full 24 hour support, whether this is for a period of convalescence or as a long term arrangement.

Our care workers and staff

We recognise that the most important people in our organisation are the care workers with whom you will have most regular contact.

For your peace of mind, we take great care in recruiting, vetting, training and supervising our staff. We select suitably skilled staff with the appropriate ability to meet a care package which matches clients level of dependency. We also recognise that continuity and building up personal relationships with you and your immediate family re-assures them that you benefit from consistent care and they can take a break themselves.

For further information on how we can help you, now or in the future, please contact us either by phone, or complete the contact box and a member of our friendly staff will contact you to discuss your needs.

What Next?

Once you have received the brochure or arranged for a representative to visit, you may wish to ask some questions. Here is a quick list of the things that most people want to know:
*We personally interview all staff, insisting on two written references and ensure all staff are fully and appropriately trained before they start work.
*All carers undergo a Criminal Records Bureau Check at enhanced level, which includes a POVA/POCA check
*We are registered with the appropriate regulatory body. (www.csci.org.uk)
*We are a member of a professional association such as UKHCA and the NAA (www.ukhca.co.uk , www.the-naa.co.uk)
*We work to a recognised Code of Practice and comply with the domiciliary care legislation in England, Wales or Scotland.
*We have a confidentiality policy.
*We have a full professional and employers liability insurance.
*We can provide proof of the training given to all new staff before they start working.
*We provide additional training and updates for existing staff.
*We have a comprehensive complaints procedure.
*We offer an initial visit/assessment which is completely free and without obligation.
*We can be contacted at all times when care is being provided, including out-of-hours i.e. in an emergency.
*There is no minimum number of hours of care each week that has to be bought.
*Our charges will be discussed in full and agreed before any care starts. This will include the method of invoicing and how invoices are they paid.
*We have standard Terms and Conditions of Business which will be discussed with you before any care starts.
*Our price is all-inclusive- there are no extras, for example administration charges, commission charges, VAT, National Insurance, sick pay or holiday pay.
*We will inform you of any changes which may happen if your regular carer is sick or on holiday, but you can rest easy that your care will always be provided.
*Once you have decided to have care at home, A1 makes sure you know the procedures which are available for you to review care at any time, and that you or the person being cared for has the opportunity to express their wishes on their care.

Our Client Charter - What You Can Expect

A1 Nursing & Homecare Agency Ltd is committed to providing you with a service of quality. As a valued client and user, you can expect all the following standards to be met.
*Staff are appropriately trained and experienced to meet your needs.
*Our equal opportunities policy means that our staff treat everyone as equal regardless of age, disability, sex, marital status, orientation, race, colour, religion, nationality and ethnic or national origin.
*You should feel safe, secure and satisfied with our staff and have the right to tell us of anything causing dissatisfaction or concern. Our comprehensive complaints procedure means that any complaint will be handled in confidence and with the utmost sensitivity.
*Our staff will protect your dignity and privacy and maintain confidentiality regarding your needs and personal affairs.
*They will address you by the name you prefer, whether first or second name.
*They will respect your home, your belongings and your personal preferences.
*They will do the tasks agreed and in the time allocated, working to your satisfaction.

*We aim to promote client independence and work with the client to maximise this.
*As you might expect, our staff will not smoke on your premises or drink alcohol before or during the time working for you.

Our complaints procedure

A1 Nursing and Homecare Agency works hard to deliver the highest standard of care provision. To ensure that we do, we invest in a Quality Assurance Programme, part of which means giving you, our clients, the opportunity to express any dissatisfaction you may have about us. In most cases, problems are easily resolved through talking to your carer. However, there may be times when you need to go to a higher level. If so please see our comprehensive complaints procedure.

Opportunity to Care?

Homecare represents a great opportunity to work as part of a team committed to making sure that people are able to stay in their own home rather than move into a care home. You form fulfilling relationships with people who rely on you for getting the best quality care to remain safe and well. The satisfaction of knowing that you have helped can be a reward all of its own. Caring is a varied, interesting and rewarding career, not just a job. (www.socialcarecareers.co.uk)

Want to apply to work with us? Click here for our initial application form.

Head Office
55a Park Road, Wigan, Lancashire, WN6 7AA
Tel. 01942 496352 Fax. 01942 496385
A1 Nursing